Help & support

Answers to common questions. Can't find yours? Write to us — we read every message.

How do we feed our axolotl?

Each of you completes one of today’s tasks or taps the axolotl 30 times. When both of you have fed it, it’s happy and your streak grows.

We missed a day. Is the streak gone?

Not necessarily! The next day, open the streak and both do a recovery task. You get 2 regenerations a month (5 with Plus).

Can my partner see what gift I’m getting them?

Never. Gift plans are visible only to the person who claimed the gift — this is enforced on our servers, not just hidden in the app.

When does my partner see my check-in answers?

Only after you have both answered that week. The same goes for game answers: you see theirs once you’ve answered.

Who can see our photos?

Only the two of you. Photos are stored privately and shown through short-lived links.

How do I get my data?

Settings → Export our data creates a file with everything you can see in the app.

Getting your data

In the app: Settings → Export our data. You get a file with everything you can see in Axolove.

In the app: Settings → Delete account. Your data and photos are deleted; your partner keeps what they added.

Email us at [email protected]. In the app you can also go to More → Help & feedback.